After the Motiva AI Eloqua Connector has been successfully installed, you are ready to start using Motiva AI.
All users need to ensure their browsers accept third party cookies from the motiva.ai domain. In Chrome, for instance, ensure this is on by following these instructions.
To simply see Motiva AI reporting, you must have an active Eloqua user account and be a member of any Eloqua Security Group that has the Consume API action permissions. No separate Motiva AI account is needed.
To configure and actively deploy Motiva AI inside Eloqua campaigns, an Eloqua user must have the following three capabilities:
Be part of the API Users Security Group (or have the Consume API action permission granted another way).
Have the ability to create both Campaigns and Segments.
Have the ability to activate Campaigns.
There are many ways to grant these capabilities to users. Your Eloqua administrator should be able to help.
If you have any questions, feel free to contact Motiva AI directly.
NOTE: If your organization uses Eloqua's IP whitelisting, you may see various error messages during installation or when trying to use Motiva. To resolve this, be sure to add our IP to your whitelist: